Privacy Policy
Effective Date: October 29, 2025
Introduction
Welcome to True Rest ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
Name and contact information (email address, phone number, mailing address)
Account credentials (username and password)
Payment information (processed securely through third-party payment processors)
Booking and appointment details
Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address and device information
Browser type and version
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services
- To process bookings and appointments
- To communicate with you about your reservations and our services
- To send promotional materials and updates (with your consent)
- To improve our website and user experience
- To process payments and prevent fraud
- To comply with legal obligations
- To respond to inquiries and customer support requests
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers: Third-party vendors who assist us in operating our website and providing services
Payment Processors: To facilitate secure payment transactions
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
SMS Messaging & Consent
By submitting your phone number through our website forms, you consent to receive SMS messages from True REST Float Spa related to your inquiry, application status, scheduling, and relevant franchise-related communications. Message frequency varies but is generally low.
Consent to receive SMS messages is not a condition of purchase.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.
We do not share, sell, or disclose SMS opt-in consent or phone numbers to any third parties for marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties,excluding aggregators and providers of the text message services.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights:
Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent where processing is based on consent
Object to processing of your personal information
To exercise these rights, please contact us using the information provided below.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the CCPA and CPRA:
Right to Know: Request categories and specific pieces of personal data collected
Right to Delete: Request deletion of personal data
Right to Correct: Request correction of inaccurate data
Right to Opt-Out: Opt-out of sale or sharing (we do not sell personal information)
Right to Limit Use of Sensitive Information
Right to Non-Discrimination
Authorized Agent: You may designate an authorized agent to submit requests
Response Time: 45 days with possible extension
To exercise your California privacy rights, contact us at info@truerest.com.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
True Rest
Email: info@truerest.com
